Got some burning questions that require answering? Scroll down to view our frequently asked questions. If you can’t find the answer you’re after, please submit your general enquiries here:
KEEPING EVERYONE SAFE
We are committed to providing a safe and hygienic environment for our guests and staff to enjoy. Our team are going above and beyond to adhere to government restrictions whilst offering the same epic service and products you know and love.
With additional cleaning, health checks and safe socialising practices in place, you can sit back and relax knowing we’ve got you covered.
The following measures are in place to ensure your safety:
- Capacities are limited to 20 people in an enclosed area, laid out on a map at the entry to our venue
- Each room has been measured and a poster displaying the capacity is displayed in each space
- Tables are separated by a minimum of 1.5 metres
- You will have the ability to view menus online via a QR code situated in venue. Scan the code and the latest menu will be displayed for use on your own device (paper disposable menus will also be available)
- Our team members will conduct a thorough cleaning schedule throughout our spaces (paying special attention to high risk areas such as door handles and bathrooms)
- Hand Sanitiser will be available throughout our venue
- All communal cutlery and water stations have been removed, we will bring cutlery and drinks to your table
- All staff will be temperature checked prior to shift
- We will update our procedures daily in line with government recommendations
What we ask of you:
- If you feel unwell, please stay at home. We will be serving up epic food and bev for a long time so would love to see you when you feel better!
- Please respect other customers’ space by distancing yourself when using the bar or toilets in venue
- Go cashless at the bar and where possible “Tap the card”
- Arrive a little earlier to sign up and register for entry (this is a legislation condition)
- Please respect our team’s direction, they are there to keep you (and us) safe!
Welcome back! We can’t wait to see you.
WHAT ARE YOUR OPENING HOURS?
Unfortunately Garden State Hotel will be closed until further notice. Please check back soon.
IS THERE A DRESS CODE?
Neat casual is welcome throughout the venue, this includes sneakers and shorts.
DO YOU HAVE A CLOAK ROOM?
Unfortunately we don’t have a cloak room, however there are plenty of hooks and chairs around the venue for coats and jackets.
WHAT CAN I DO ABOUT MY LOST PROPERTY?
Send us an email at [email protected] and we will check the venue for your missing item. We will respond during business hours.
CAN I SET UP A GUESTLIST?
You sure can! Click here for further information and to book in your guestlist.
CAN I BOOK A TABLE?
We take table reservations with full table service in our restaurant the Garden Grill. To make a reservation click here.
We take reservations for groups up to 8 in our Public Bar from Sun – Thu between 12pm – 3pm, 5pm – 8pm, and Friday – Saturday between 12pm – 3pm. To make a reservation click here.
WHERE IS THE NEAREST CAR PARKING?
There are a number of nearby paid parking lots such as Le Garage at 114 Flinders Street with entry via Flinders Lane or Flinders Street. Pre-book online for discounted evening and weekend rates using the code GARDEN.
I'VE BOOKED A TABLE - WHERE DO I GO?
Our friendly host located at the main entry or a staff member will be able to walk you through to the restaurant or function space.
CAN I BOOK A FUNCTION?
We would love to host your next function with us! Just click here and fill out the enquiry form to contact our functions team.
CAN YOU ACCOMODATE SPECIAL DIETARY NEEDS?
We can absolutely cater for special dietary needs, please let your waiter or bartender know when ordering food and they will be able to assist.
CAN I BUY A GIFT VOUCHER?
You absolutely can! Our gift vouchers can be used in our Public Bar, Beer Garden, Garden Grill and Rose Garden and are to be used in one transaction. Please email [email protected] for further information or give us a call on 03 8396 5777.
IS THERE A CAKE FEE?
We charge a small cake fee of $2 per person for our services.
CAN I BYO?
We are a fully licensed venue and BYO is not allowed.
CAN I BRING KIDS AND IS THERE A KIDS MENU?
Of course! We have a kids menu with options at $12 per meal and have high chairs available on request. As we are a licensed venue, kids are required to depart by 9pm.
WHAT ARE YOU DOING FOR SPECIAL EVENTS AND KEY DATES?
WHAT’S THE BEST PUBLIC TRANSPORT ROUTE?
We are a seven minute walk from both Flinders Street and Parliament train stations, and are accessible via tram number 35, 70 and 75 along Flinders Street as well as trams 11, 12, 48 and 109 along Collins Street.
IS THE VENUE WHEELCHAIR ACCESSIBLE?
The majority of the venue is wheelchair accessible including the Public Bar and Garden Grill, with limited access to our Beer Garden tiers. Our Rose Garden and private function spaces can be reached via our lift. Feel free to give us a call for further information or on arrival request assistance from a team member.